The maintenance can be applied to an agent or a node. It will deactivate the alerts (tickets, e-mails, text(SMS)) for a predetermined period of time.
2- Putting an agent under maintenance from the supervision dashboard
Select an agent in the tree then clic on "Pedigree":
On the agent's pedigree page you should see the "Maintenance" button that you should click on:
You will have access to a menu that allows you to select the time during which you want to cut agent alerts or schedule maintenance for a specific time.
For scheduled maintenance, all you have to do is choose a departure date/time, the duration of the maintenance and click on the "Save" button:
3- Putting a node under maintenance from the supervision dashboard
Select a node in the tree structure and click on the "Pedigree" button
You will then have access to the menu that allows you to select the time during which you want to cut alerts for all agents in the node or schedule maintenance for a specific time.
4- Locally putting an agent under maintenance
When you intervene on a server or a workstation the maintenance state might have not been declared in advance. In this situation the interventions made on the server/workstation will set off alerts that are unnecessary.
In order to fix this issue it is possible to put the agent under maintenance directly on the server/workstation using a simple line of code.
Open the command interpreter "CMD.exe" and type the following command:
RG_Supervision.exe --disable-alerts --timeout 90
This command will deactivate the alerts for this agent for a period of time of 90 minutes (60min is the default value if the timeout is not mentionned).
5- How to see if an agent is under maintenance
The maintenance page of a node or an agent will display the planned ending time of the maintenance if there is one.
You can also see if an agent is under maintenance by going to the overview page where you will see a cone logo as follow: