Remote Control Access without approval with Assist

Introduction

Assist allows you to remotely access Windows machines (PCs and servers) without any action required from the remote user.

This means you can:

  • Lock an active session to gain control of the Windows lock screen.
  • Directly access the Windows lock screen.

Prerequisites

  • The target machine's agent must be at least version "5068" (this information can be found in the agent's Pedigree).
  • You must have the right to "Lock a session and gain access without approval via Assist."
    • By default, this right is assigned to the "Technical Support" group and above.

Limitations

  • Remote access without approval is only applicable to Windows machines.
  • It is not possible to access an open session without first locking it.

Connecting to a Remote Machine Without Approval

Assist now allows you to connect to a machine without any action required from the remote user.

You can use the following two buttons to enable remote access:

  • The left button allows you to gain access with or without approval, depending on the circumstances (see below).
  • The right button allows you to lock a session and gain access.

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In the following scenarios :

  • If there is at least one open session with an active user 
    • You can request remote access  mceclip0.png
    • You can lock the active session and gain access to the machine  mceclip1.png
  • If there is a locked open session or no open session at all 
    • You can gain access to the machine's lock screen without approval mceclip0.png