Concept
Assist, is the easy-to-access and secure intervention solution. To enable you to troubleshoot and respond quickly and efficiently to end-user problems.
More information on our website rgsystem.com
Features and characteristics
With or without agent
Remote control with or without prior installation of the tool
Consent
Request for consent before taking control
Copy/paste text
Respect of habits with this essential function
Full web
No installation - Easy to access
File transfer
No format or weight limits - Encrypted and compressed streams
Multi-screen
Possibility to switch from one screen to another in 2 clicks - No limit to usage
Rating
Possibility to leave a comment and a note to RG System - Transparency
Hosting in France
Performance - Compliance - Proximity - Sovereignty
Billing
Connection to the machine and non-nominal uses
Free trial
Possibility to test the solution for 30 days for free
Windows only
Only available for Windows PCs
Additional information :
- Copy / paste on Firefox is only functional in the agent to technician machine direction
- Text copying is limited to less than 102400 characters