General Information

File exploration is now available and directly integrated into the RG Système dashboard. This feature allows you to manage files on your IT infrastructure without requiring remote control. Whether for downloading or uploading files, this new module optimizes remote interventions.

Accessing the Feature

Start by selecting the Windows or Mac machine in which you wish to browse the files.

In the main menu, click on Action > System > Tabs: File Explorer

Using the Integrated Windows Explorer

1/ Navigating Directories

The file explorer allows you to navigate directly via the machine's folder list. With a simple click, you can display the folder's content and navigate deeper into the machine's directories.

If you know the full path to the desired file, you can also directly edit the "breadcrumb" and paste your access path.

2/ Downloading Files

The file download feature allows you to download a file present on the selected machine via your browser.

To do this, simply click on the download button associated with the file.

The download will then proceed, and you can find the file in your machine's download folder.

3/ File Transfer

Click on the "Transfer a file" button : 

  • Select the file to send from your local computer.
  • A transfer management window will open to allow you to monitor the progress of your transfers.

It is possible to perform multiple file transfers simultaneously and to pause one or more transfers if they are too long or consume too much bandwidth.

The transfer window allows you to view transfers :

  • In progress
  • Pending (transfers you have paused)
  • In error
  • Completed

Note : The transfer mechanism only works if you remain on the file explorer tab. We recommend opening a new tab if you need to perform other tasks on the Dashboard.