Supported Architectures
| x86 | x86_64 | |
| Windows | x | x |
| Linux | x | x |
| MacOS* | x | x |
* macOS M1 architecture supported
Microsoft Windows
- Server 2008 and above...
- Windows 7 and above...
- Note, on Windows Vista, the agent will no longer be updated beyond version "2.3.5062".
Linux
- Debian Base (Ubuntu, ...)
- RedHat Base (CentOS, ...)
macOS
- starting from macOS 10.11 El Capitan
Important Note: potential instabilities of the Mac agent from version 10.15 Catalina
Network
The agent communicates on TCP port 443 outbound to lisa.rg-supervision.com
RG System tunnel DNS: tunnel.rg-supervision.com
Assist tunnel DNS: prisme.rg-supervision.com / api.rg-supervision.com
Communication port:
- agent > tunnel : 443
- technician > tunnel : 1024-65535
- assist > *.rg.gg
Backup servers DNS: grids-nodes.rg-backup.com
Communication ports: 28001 and 29000 (outbound TCP)
Additional Information
To overcome a Microsoft limitation regarding RDS servers, it is necessary to deactivate the "user ticket" plugin.
If you still wish to activate the "user ticket" plugin on your RDS server, please contact our customer service
If you still wish to activate the "user ticket" plugin on your RDS server, please contact our customer service