Presentation

In this document, we will take over the supervision tool.

We’ll see:

  • the connection to the dashboard
  • the installation of an agent
  • the presentation of plugins and related alerts
  • Incident tickets and the return to normal
  • the communication plan
  • setting up a network action
  • the supervision of a hypervisor
  • the activity report
  • the connection with LogMeIn
  • an overview of the data collected

the connection to the dashboard

The connection to your dashboard requires an email address and a password:

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Once authenticated, you arrive on your dashboard (Obviously, your dashboard will be empty at first).

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Take charge of your tree

On the left of the dashboard, you can see your main node.

You can perform several actions:

Show the menu

Right clicking on a node will bring up the node management menu.

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Download agent

On your dashboard, at the bottom left of the menu, click on the “Download” menu and then choose your platform and format.

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Install your first agent

Once the content is downloaded, start the installation.

Fill in your username (email address) and your password then click on “Login”

installerLogin

For each agent, you must inform:

  1. The node to which it will be attached by expanding the drop-down list.
  2. The name of the machine (changeable).
  3. The installation folder (editable).
  4. Option: “Install remote handshake” will install LogMeIn at the same time.
  5. Finally click on “Install & Save”.

installerEnregistrement

A message tells you the success of the recording.

installerOK

Appearance in the dashboard

Once your first agent is installed, you can see it in the node you selected.

If your agent does not appear, click on the “refresh” button to refresh your tree.

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The plugins

Plugins are modules that the agent will use to collect data from your machine.

Access to the plugins

Click on the “Configuration” menu then “Plugins”.

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Presentation of plugins

You have several plugins at your disposal for your agent.

plugin liste

By activating a plugin, you allow the agent to collect data from your machine.

Set up plugins

A plugin can have 3 different states:

  • Inherited, it will inherit the configuration of its parent node.
  • Enabled, the inheritance is “broken”. It will remain active no matter what happens to its parent node.
  • Off, the inheritance is “broken”. It will remain inactive no matter what happens to its parent node.

Plugins have a default state. You can change this configuration as you wish.

Alerts

The alerts are organized by plugin and for each of them, it is possible to refine the level of the object. As a reminder, an object is a part of the machine assigned to a plugin. For example, the disk “C:” is an object of type “Disk”.

Click on the “Configuration” menu then “Alerts”.

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An alert is triggered if its conditions are reached then a ticket is created.

Depending on your communication plan, an email and / or text message will be sent.

Types of alerts

Alerts include one or more “Alert Type”. For example, the alert on the plugin “Antivirus” has 3 types of alert: “Antivirus expired”, “Antivirus deactivated” and “Virus detected” (The alert Virus detected is only available for RG Security)

type alerte antivirus

For each type of alert, the following information is available and modifiable (depending on the alert, some will not be present):

  • Criticality level: low (one yellow tile), medium (two orange tiles), high (three red tiles)
  • Threshold: associated with the defined duration, level from which the alert will be triggered.
  • Duration: associated with the threshold, the time beyond which the alert will be triggered.
  • Escalation: once the number of stimulus (s) reached, the alert will change from low to medium criticality and / or from medium to high

criticite seuil duree escalade

The affected users will receive these alerts during a time slot defined in the communication plan.

Communication plan

The communication plan makes it possible to define the parameters and the persons authorized to receive the information by email and / or SMS that an incident has occurred.

Access to the communication plan

Click on the “Configuration” menu and then “Communication”.

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Communication management

Everything is set at the level of a node and according to the level of criticality of the alerts.

For each level, you can:

  • Define which users will be alerted by activating one or more mode (s) of communication.

NOTE: SMS can only be activated on alerts with high criticality (3 red tiles).

  • Time Zone: The time range during which alerts will be sent.
  • Weekend: activation of the communication on Saturday and / or Sunday.
  • Frequency of sending: delay after which an alert email or SMS will be returned.
  • Restarts: If escalation is enabled and the number of retries are reached, the criticality of the alert is increased.

plan communication

Network actions

A network action allows data recovery when this is not possible with existing plugins or the agent can not be installed on the machine.

To apply network actions, you must first create an agent pool.

Agents pool

An agent pool is a set of agents that we choose to monitor devices without agents (switch, printer, router, …)

Creating an agent pool

  • Move to a node and click on the “Configuration” menu then “Agent pool”.

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  • Enter the name and a comment (optional). Then click on “Add”.

    creer pool

Attach agents to our pool

  1. View the pool details by clicking the right arrow.
  2. Click the “Add Agents” button.
  3. The available agents appear on the right, click on the double arrow to add them.

NOTE: The heart icon indicates whether the agent is active or not.

![attacher agents pool](https://raw.githubusercontent.com/rgsystemes/public-kb/master/Screenshots/General/DashboardAgentsPoolConfiguration.png)

Add a network action

  • You can now add elements to the template. You can define by action:

* type: Ping, SNMPv1, SNMPv2c, HTTP, HTTPS, TCP
    * the address (IP or URL to fill in if necessary)
    * description (common to all device templates): Name of the network action for the template

  • Depending on the type of action, the fields to be filled in change.
  • Let’s set up a life test on a printer:
        * You must select a node and then right click to display the menu.
        * Then click on “New Device” to create a “virtual” agent representing the printer.
        * Then select your device and click on “Configuration” then “Plugins”. You arrive on the network action page.
        * Then add the network action indicating the IP address of the printer and giving a description to the action.
        * Select the agent pool for this action and click “Add”.
        ! [adding ping] (https://raw.githubusercontent.com/rgsystemes/public-kb/master/Screenshots/General/DashboardAddNetworkTargetPing.png)

We have configured a first network action.

Monitoring a hypervisor

The hypervisor agent now specifically manages VMware ESXi hosts from version 5. For Microsoft Hyper-V, it will be sufficient to install the management agent directly on Windows.

It is not possible to install the management agent directly on the ESXi host, we will create a “virtual” agent in the tree and then an interrogating agent will retrieve the supervisory information through the VMware APIs.

On a node of your tree, right click then “New hypervisor”.

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Now that it is created, we will fill in the authentication information. For it :

  • click on the hypervisor in your tree, click Configuration / Hypervisor

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  • Fill in the authentication information as well as the agent that will query the hypervisor (the latter can be a VM hosted by this same hypervisor)

authent hyperviseur

(1) User account, “root” in the majority of cases
(2) Password of the hypervisor
(3) IP address of the hypervisor
(4) Adding the polling agent (choose a server agent that will be switched on 24/7)
(5) Record the information

  • Your hypervisor is now supervised

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Reports

This type of document is intended for your users to provide them with a complete report of the state of their fleet.

Access reports

From a node in your tree, click on “Configuration” then “Reports”.

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You can customize this report to your needs:

Rapport acces

  1. Fill in the title of the report
  2. Add a description
  3. Choose optional content
  4. Select the details
  5. Automatic sending

You can choose to enable the automatic sending of reports. They will be sent at the chosen frequency.
     If you choose not to do so, you will have to send your report by going to the report and clicking on the mail icon.

  1. Create the report
  2. The list of reports created on this node (Once your report is created, it appears in this list to the right of the interface.)

Edit / Send reports

In the detail view, you can send the report immediately, edit the report, or delete it.

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Login with LogMeIn

We have a partnership with LogMeIn to take remote control of the supervised machines.

Take the hand…

Position on a node or the agent in question, click on “Actions”> “Remote control”:

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  1. You will be able to deploy LogMeIn if it is not already installed
  2. Framework containing Logmein’s status on this agent
  3. Buttons to change the status of Logmein

LogMeIn installation

If you have already installed Logmein via our platform then you can start the handover:

LogMeIn connexion

Connection

A new page of your browser opens:

LogMeIn connexion

To log in, use credentials that have access to the machine (user account, domain administrator …)

Once logged in, you have access to the LogMeIn dashboard. For example, you can take a remote hand and start a conversation with the extension user.

LogMeIn dashboard

Access to data

The “Data” menu provides a synthetic view of all the plugins for a selected agent. A click on the button will show the curves or possible lists for this agent and from there by clicking on the desired line you will have the detail.

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Charts details :

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Listings detaiils :

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View information

  • On the page grouping all the curves (after clicking on the button “Charts” - All ). With the button on the right (1), these can be viewed on a daily or annual interval

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  • Positioned on the curve of a plugin referred to (as seen above, click on the plugin wanted), the view can be daily, weekly, monthly or annual (1)

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On the right of each curve are information about the associated plugin. The following example shows us a network traffic curve. Pass the mouse pointer to reveal its legend (1). In a table, the minimum, average and maximum values (2) are displayed.

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