Several users can be attached on each node of your tree structure. They will see and/or manage all the nodes that fall under

Accessing the user management

Click on “Configuration” then “Users”

Rights and profile

 
Read only
user
Client
Technical
intervener
Technical
manager
Account
manager
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Take remote control on an agent via Logmein
 
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Add a manuel ticket
 
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Add a new agent
 
 
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Add a new device type agent
 
 
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Add a network target
 
 
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Start a backup on an agent
 
 
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Restore files on an agent
 
 
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Delete a network target
 
 
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View installed softwares licence key
 
 
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Reboot a workstation/server
 
 
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Start, stop or reboot a service from the dashboard
 
 
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Send messages via tray icon
 
 
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Create a tunnel (RDP, SSH, VNC)
 
 
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Mute a ticket
 
 
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Put an agent under "Maintenance"
 
 
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Add a comment to a ticket or an agent
 
 
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Modify a network target
 
 
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Open or close a ticket
 
 
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Create an AVE add request
 
 
 
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Add an hypervisor (ESXi)
 
 
 
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Add an agents pool
 
 
 
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Add an event template
 
 
 
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Add a user
 
 
 
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Add a vCeenter agent
 
 
 
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Create a new node
 
 
 
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Disable or delete an agent
 
 
 
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Delete a node
 
 
 
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Delete an agents pool
 
 
 
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Delete an event template
 
 
 
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Delete a user
 
 
 
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Modify reports
 
 
 
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Modify backup product status
 
 
 
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Instantiate and manage custom scripts
 
 
 
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Manage Windows update
 
 
 
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Modify security product status
 
 
 
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Manage device templates
 
 
 
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Move a node or an agent
 
 
 
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Patch Management : CRUD of packages creation and policies
 
 
 
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CRUD of React Engine's rules
 
 
 
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Manage remote control liks
 
 
 
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Rename a node
 
 
 
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Modify alerts
 
 
 
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Modify communication plan
 
 
 
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Change icon in the tree
 
 
 
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Modify an hypervisor
 
 
 
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Modify an object
 
 
 
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Change plugins a node is inheriting from
 
 
 
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Modify an agent's pool
 
 
 
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Modify an events template
 
 
 
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Modify a user
 
 
 
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Manage account
 
 
 
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Personal Space

In order to access your personal space, you need to go to the top node of the tree structure. The active account will be highlighted. Each user can visualize his/her level of rights and edit :

  • the name displayed
  • the cellphone number for text message alerts
  • the time zone
  • the language on the dashboard
  • the password

After clicking on the “Save” button, you need to log off and log in again to the dashboard in order for the modifications be applied.

Invite a user

This feature grants access to a user with a predefined level of rights during the invitation. You need to :

  • go on the node (which will become the top node for the invited user)
  • enter the email address of the invited user
  • specify this user’s level of rights in the drop down list
  • click on “Invite”

The invited user will receive the instructions by email to enter afterwards his/her personal information (password, cellphone number …)

The invited user will receive the same alert configuration as the person who sent the invitation.

Modify the top node of a user

Let’s imagine that there are 2 nodes in your tree structure : “Datacenter Toronto” /“Datacenter NewYork”. John Smith is a technical intervener on the “Datacenter Toronto” node and is transferred to NewYork. In order to modify his access and attach him to the “Datacenter NewYork” node :

  • Go to the “Datacenter NewYork” node
  • Send the invitation to John Smith like insttructed in the previous paragraph (without modofiying anything on his account attached to the “Datacenter Toronto” node)
  • Once John has accepted and validated the new invitation, his user account will be moved to the “Datacenter NewYork” node