Several users can be attached on each node of your tree structure. They will see and/or manage all the nodes that fall under

Accessing the user management

Click on “Configuration” then “Users”

Rights and profile

Read only
View all informations
Take remote control on an agent via Logmein
Add a manuel ticket
Add a new agent
Add a new device type agent
Add a network target
Start a backup on an agent
Restore files on an agent
Delete a network target
View installed softwares licence key
Reboot a workstation/server
Start, stop or reboot a service from the dashboard
Send messages via tray icon
Create a tunnel (RDP, SSH, VNC)
Mute a ticket
Put an agent under "Maintenance"
Add a comment to a ticket or an agent
Modify a network target
Open or close a ticket
Create an AVE add request
Add an hypervisor (ESXi)
Add an agents pool
Add an event template
Add a user
Add a vCeenter agent
Create a new node
Disable or delete an agent
Delete a node
Delete an agents pool
Delete an event template
Delete a user
Modify reports
Modify backup product status
Instantiate and manage custom scripts
Manage Windows update
Modify security product status
Manage device templates
Move a node or an agent
Patch Management : CRUD of packages creation and policies
CRUD of React Engine's rules
Manage remote control liks
Rename a node
Modify alerts
Modify communication plan
Change icon in the tree
Modify an hypervisor
Modify an object
Change plugins a node is inheriting from
Modify an agent's pool
Modify an events template
Modify a user
Manage account

Personal Space

In order to access your personal space, you need to go to the top node of the tree structure. The active account will be highlighted. Each user can visualize his/her level of rights and edit :

  • the name displayed
  • the cellphone number for text message alerts
  • the time zone
  • the language on the dashboard
  • the password

After clicking on the “Save” button, you need to log off and log in again to the dashboard in order for the modifications be applied.

Invite a user

This feature grants access to a user with a predefined level of rights during the invitation. You need to :

  • go on the node (which will become the top node for the invited user)
  • enter the email address of the invited user
  • specify this user’s level of rights in the drop down list
  • click on “Invite”

The invited user will receive the instructions by email to enter afterwards his/her personal information (password, cellphone number …)

Modify the top node of a user

Let’s imagine that there are 2 nodes in your tree structure : “Datacenter Toronto” /“Datacenter NewYork”. John Smith is a technical intervener on the “Datacenter Toronto” node and is transferred to NewYork. In order to modify his access and attach him to the “Datacenter NewYork” node :

  • Go to the “Datacenter NewYork” node
  • Send the invitation to John Smith like insttructed in the previous paragraph (without modofiying anything on his account attached to the “Datacenter Toronto” node)
  • Once John has accepted and validated the new invitation, his user account will be moved to the “Datacenter NewYork” node