Several users can be attached on each node of your tree structure. They will see and/or manage all the nodes that fall under

Accessing the user management

Click on “Configuration” then “Users”

Rights and profile

 
Read only
user
Client
Technical
intervener
Technical
manager
Account
manager
View all informations
Take remote control on an agent via Logmein
 
Add a manuel ticket
 
Add a new agent
 
 
Add a new device type agent
 
 
Add a network target
 
 
Start a backup on an agent
 
 
Restore files on an agent
 
 
Delete a network target
 
 
View installed softwares licence key
 
 
Reboot a workstation/server
 
 
Start, stop or reboot a service from the dashboard
 
 
Send messages via tray icon
 
 
Create a tunnel (RDP, SSH, VNC)
 
 
Mute a ticket
 
 
Put an agent under "Maintenance"
 
 
Add a comment to a ticket or an agent
 
 
Modify a network target
 
 
Open or close a ticket
 
 
Create an AVE add request
 
 
 
Add an hypervisor (ESXi)
 
 
 
Add an agents pool
 
 
 
Add an event template
 
 
 
Add a user
 
 
 
Add a vCeenter agent
 
 
 
Create a new node
 
 
 
Disable or delete an agent
 
 
 
Delete a node
 
 
 
Delete an agents pool
 
 
 
Delete an event template
 
 
 
Delete a user
 
 
 
Modify reports
 
 
 
Modify backup product status
 
 
 
Instantiate and manage custom scripts
 
 
 
Manage Windows update
 
 
 
Modify security product status
 
 
 
Manage device templates
 
 
 
Move a node or an agent
 
 
 
Patch Management : CRUD of packages creation and policies
 
 
 
CRUD of React Engine's rules
 
 
 
Manage remote control liks
 
 
 
Rename a node
 
 
 
Modify alerts
 
 
 
Modify communication plan
 
 
 
Change icon in the tree
 
 
 
Modify an hypervisor
 
 
 
Modify an object
 
 
 
Change plugins a node is inheriting from
 
 
 
Modify an agent's pool
 
 
 
Modify an events template
 
 
 
Modify a user
 
 
 
Manage account
 
 
 
 

Personal Space

In order to access your personal space, you need to go to the top node of the tree structure. The active account will be highlighted. Each user can visualize his/her level of rights and edit :

  • the name displayed
  • the cellphone number for text message alerts
  • the time zone
  • the language on the dashboard
  • the password

After clicking on the “Save” button, you need to log off and log in again to the dashboard in order for the modifications be applied.

Invite a user

This feature grants access to a user with a predefined level of rights during the invitation. You need to :

  • go on the node (which will become the top node for the invited user)
  • enter the email address of the invited user
  • specify this user’s level of rights in the drop down list
  • click on “Invite”

The invited user will receive the instructions by email to enter afterwards his/her personal information (password, cellphone number …)

Modify the top node of a user

Let’s imagine that there are 2 nodes in your tree structure : “Datacenter Toronto” /“Datacenter NewYork”. John Smith is a technical intervener on the “Datacenter Toronto” node and is transferred to NewYork. In order to modify his access and attach him to the “Datacenter NewYork” node :

  • Go to the “Datacenter NewYork” node
  • Send the invitation to John Smith like insttructed in the previous paragraph (without modofiying anything on his account attached to the “Datacenter Toronto” node)
  • Once John has accepted and validated the new invitation, his user account will be moved to the “Datacenter NewYork” node